Booking your trip with Discovery Indochina is easy! To make the process even smoother, we have written up a booking guide with all the information you need.
Booking
Bookings can be made to our office by email: [email protected] , or by fax (+84 24 37 164 133) and shall be confirmed within 5 working days. You may also contact us via WhatsApp, at (+84 91 239 0617)
Payment method
The full settlement for your travel product should be received no later than 45 working days prior to your arrival. Payment should be made by credit card or bank transfer to the accounts below. Please find more information about payment to Discovery Indochina here.
Payment in USD
Account Name : Discovery Indochina Co., Ltd
Account Number: 0011370802400
Bank name: VIETCOMBANK
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
SWIFT code: BFTVVNVX; Telex: 411504 VCB VT
Or by major credit cards (Visa or Master card only)
Payment in EURO
Account Name : Discovery Indochina Co., Ltd
Account Number ( IBAN): 0011140952726
Bank name: VIETCOMBANK
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
SWIFT code: BFTVVNVX; Telex: 411504 VCB VT
Or by major credit cards (Visa or Master card only)
Payment in VND
Account Name : Discovery Indochina Co., Ltd
Account Number: 0011000628933
Bank name: VIETCOMBANK
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
Deposits
All trips require a non-refundable deposit of US$150 per person. The deposits will confirm your reservation until 45 days prior to trip departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, the booking will be regarded as cancelled.
Cancellations
As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be subject to the following charges:
- More than 45 days prior to trip departure. No charge, however 150$US deposit is non-refundable.
- 30-45 days before arrival: 10% charge
- 15-29 days before arrival: 40% charge
- 3-14 days before arrival: 60% charge
- Within 2 days before arrival: 100% charge
Travel Insurance
Trip insurance is required for our trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical evacuation and other coverage, should be confirmed upon your trip departure.
Tour cost inclusions/exclusions
Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and meals as stated, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for non-utilized services.
Voucher
Voucher will be issued by DISCOVERY INDOCHINA after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.
Liability
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. DISCOVERY INDOCHINA is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, DISCOVERY INDOCHINA will endeavour to substitute a suitable arrangement of similar value.
Complaints/Refunds:
DISCOVERY INDOCHINA will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.
DISCOVERY INDOCHINA presented par Discovery Indochina Co, Ltd
( International Travel & Tour Operator License # 01 109/20 – 09/TCDL -GVLHQT )